spotlight The 1st FORCSS Case Study was developed with a global financial organization that serves over 12 million customers. They are aggressively expanding in terms of both geography and revenue, driving need for robust IT in a timely fashion. This case study demonstrates the value and utility of FORCSS in today's rapid-deployment decision-making process. Read it HERE.

Management and Operations Stamp of Approval

The Management and Operations (M&O) Stamp of Approval validates the critical facilities management and operations practices of an existing data center. The M&O Stamp of Approval provides third-party assurance that the site management satisfies industry-recognized criteria for 24 x 7 uptime. 

M&O Stamp of Approval process begins with a review to assess the effectiveness of the operations and management program of an existing data center to minimize human error – the leading cause of data center downtime. Those sites that meet the criteria will be awarded an Uptime Institute M&O Site Award for recognition of their achievement.

M&O criteria were developed by and for the data center industry, rather than a re-interpretation of standards originating in other industries. Having emerged from ‘hands on’ data center industry experience and analysis, M&O provides assurances and accountability for the operations team, service providers, and end users.  

For the purposes of an M&O Stamp of Approval, the client and Uptime Institute Professional Services work together to assess the selected site(s) against the M&O criteria. The criteria was drawn from Uptime Institute's Tier Standard: Operational Sustainability, and then was vetted through a Coalition composed of key stakeholders in the enterprise owner, outsourced operations, and multi-tenant industry segments. This was to verify M&O's compatibility with a variety of management solutions and across multiple computing environments.

The key areas reviewed, observed, and validated include:
  • staffing and organization (on-staffing levels, qualifications, and skill mix)
  • training and professional development assessment
  • preventative maintenance program and processes
  • operating conditions and housekeeping
  • planning management and coordination practices and resources

These key areas cover the minimal set of behaviors from Operational Sustainability essential for a site to achieve its full uptime potential, obtain maximum leverage of the installed infrastructure/design, improve the efficiency of operations, and realize opportunities for energy efficiency.


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M&O is for data centers that have the following attributes:

     - Operational data center
     - 24 x 7 uptime requirement
     - Significant cost of downtime
     - Non Tier Certified Design and Facility
     - Commitment to excellence in operations.

Those sites that meet the criteria will be awarded an Uptime Institute "M&O Approved" Site Award for recognition of their achievement.

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M&O Benefits

  • Reduce exposures to downtime
  • Improve resource allocation per criteria meaningful for data centers
  • Enhance selection process for service providers
  • Prove and retain job well done
  • Increase market value

M&O Criteria

Tutorial on M&O behaviors essential for a site to achieve its full uptime potential...click here
 
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