The Management and Operations (M&O) Stamp of Approval validates the critical facilities management and operations practices of an existing data center. The M&O Stamp of Approval provides third-party assurance that the site management satisfies industry-recognized criteria for 24 x 7 uptime.
M&O Stamp of Approval process begins with a review to assess the effectiveness of the operations and management program of an existing data center to minimize human error – the leading cause of data center downtime. Those sites that meet the criteria will be awarded an Uptime Institute M&O Site Award for recognition of their achievement.
M&O criteria were developed by and for the data center industry, rather than a re-interpretation of standards originating in other industries. Having emerged from ‘hands on’ data center industry experience and analysis, M&O provides assurances and accountability for the operations team, service providers, and end users.
For the purposes of an M&O Stamp of Approval, the client and Uptime Institute Professional Services work together to assess the selected site(s) against the M&O criteria. The criteria was drawn from Uptime Institute's Tier Standard: Operational Sustainability, and then was vetted through a Coalition composed of key stakeholders in the enterprise owner, outsourced operations, and multi-tenant industry segments. This was to verify M&O's compatibility with a variety of management solutions and across multiple computing environments.
The key areas reviewed, observed, and validated include:
- staffing and organization (on-staffing levels, qualifications, and skill mix)
- training and professional development assessment
- preventative maintenance program and processes
- operating conditions and housekeeping
- planning management and coordination practices and resources
These key areas cover the minimal set of behaviors from Operational Sustainability essential for a site to achieve its full uptime potential, obtain maximum leverage of the installed infrastructure/design, improve the efficiency of operations, and realize opportunities for energy efficiency.
||M&O is for data centers that have the following attributes:
- Operational data center
- 24 x 7 uptime requirement
- Significant cost of downtime
- Non Tier Certified Design and Facility
- Commitment to excellence in operations.
Those sites that meet the criteria will be awarded an Uptime Institute "M&O Approved" Site Award for recognition of their achievement.
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